Who can request deletion
Drivers can delete their account themselves in the Hauler AI app: Profile › Delete Account. It is unavailable while you still have active orders or an active trip — ask your dispatcher to finish or reassign them first.
Dispatchers and anyone who can't use the app: your account is created and managed by your fleet company. Submit the request below (or email contact@PacificAI.systems) and our team will verify your identity and deactivate your account. Company owners who want to close an entire company account should say so in the request.
What gets deleted
When your account is deleted, we deactivate your login and remove your personal contact information, including:
- ✓Your phone number and email address
- ✓Your device push-notification token
- ✓Your ability to sign in (your login is disabled)
What we keep, and why
Some records are retained after account deletion because they belong to the fleet company that employs or contracts you, and are required for legal, tax, and safety-compliance reasons — for example completed order, Bill of Lading and proof-of-delivery records, and invoices. These records are held by the fleet company, are not used to identify you for marketing, and are kept only as long as the law requires.
If you need these business records removed as well, contact your fleet company (the dispatcher who set up your account), or use the form below and we'll route your request to them.
Request account deletion
Submit a request and our team will verify your identity and delete your account.