Terms of Service

By accessing or using Hauler AI (“Service”), you agree to these Terms. Eligibility: you must be at least 18 years old and authorized to bind your company to these Terms. You are responsible for all actions taken by users on your account.

• Service: the Hauler AI platform, including the carrier web app, driver portal and mobile app, and all features
• Carrier: the company that subscribes to the Service
• User: any individual accessing the Service on the Carrier's behalf, including dispatchers, admins and drivers
• Data: all information created or uploaded by the Carrier, including orders, customers, drivers, documents and invoices

Account Responsibility: The Carrier is responsible for the information provided at registration, for keeping login credentials confidential, and for all activity under its account.

User Roles: The Service supports multiple roles (admin, dispatcher, driver) with different access levels. The Carrier controls who gets access and which sections each person can use.

Suspension: We may suspend or terminate access for violation of these Terms, non-payment, illegal activity, or fraud.

Permitted Use: You may use the Service to take in orders, dispatch drivers, track vehicles and loads, manage fleet and compliance records, generate BOL/POD documents, and invoice customers.

Prohibited Use: You may not reverse engineer the Service, scrape data, spam, attempt unauthorized access, or use the Service for unlawful purposes.

Customer Relationships: Hauler AI is not a party to agreements between a Carrier and its customers, brokers, or shippers.

AI order intake reads documents and emails you provide and proposes order details such as pickup, drop-off, vehicle and price. AI output can be wrong. A person at the Carrier must review it before an order is created, and the Carrier is responsible for the accuracy of orders, rates, routes, mileage estimates and documents it relies on.

Liability Cap: Our liability for any claim is capped at the amount the Carrier paid in the 90 days preceding the claim, or $500 CAD, whichever is greater, regardless of cause.

We are not liable for:

• Lost profits, revenue, or data
• Damage caused by driver actions (accidents, theft, injuries, vehicle damage)
• Customer disputes, missed pickups, or failed deliveries
• Inaccurate AI extraction, geocoding, routing or mileage estimates
• Downtime, or failures of third-party services

Data Ownership: The Carrier retains ownership of its Data. Each company's data is isolated from other companies. We keep backups for disaster recovery but do not guarantee recovery.

Carrier Responsibility: The Carrier should keep its own copies of critical data (any table can be exported to CSV) and choose strong passwords.

Security: We use encryption in transit (HTTPS), hashed passwords, role-based access controls, and regular updates. No system is perfectly secure.

Breach Notification: If we discover unauthorized access to Carrier Data, we will notify the Carrier by email, describing what was accessed, as required by applicable law.

Pricing: Pricing is quoted per operation and may be updated with 60 days' notice. The Carrier may cancel within the notice period without penalty.

Billing: Fees are billed monthly and due within 30 days. Overdue amounts may accrue interest at 1.5% per month, and we may suspend an account that is more than 15 days past due.

No Refunds: Fees are non-refundable, including where an account is suspended for violation of these Terms.

Hauler AI relies on third-party providers to deliver the Service:

• Supabase — database hosting, authentication and file storage
• Vercel — web hosting
• Resend — outbound email such as invoices
• Google (Gemini) and Anthropic — AI processing of order documents and emails
• HERE — geocoding and truck routing
• Expo — push notifications to drivers' devices

We are not liable if these services are unavailable or fail. Review each provider's own terms and privacy policy.

For example, if a driver causes an accident, a customer disputes a delivery, or a driver claims to have been misclassified, the Carrier — not Hauler AI — is responsible for that claim.

Informal Resolution: Before legal action, both parties agree to negotiate in good faith for 30 days.

Governing Law: These Terms are governed by the laws of the Province of Alberta and the federal laws of Canada applicable there. Both parties submit to the exclusive jurisdiction of the courts of Alberta.

By the Carrier: You may cancel at any time by emailing support. Cancellation takes effect at the end of the billing period.

By us: We may terminate immediately for violations or fraud, or with 7 days' notice for non-payment or inactivity.

Data After Termination: You have 30 days to export your data. After that, active data is permanently deleted and backups are deleted within 90 days.

We may modify, add, or remove features at any time, with 30 days' notice for material changes. We may update these Terms; material changes require 30 days' notice, and continued use after notice constitutes acceptance.

Support: contact@PacificAI.systems (response within 48 business hours)

Legal notices: contact@PacificAI.systems — PacificAI Systems Inc., Beaumont, Alberta, Canada